Refund Policy

Last Updated: [December 28 2024]

At Easykroi.com (“we”, “us”, “our”), we are committed to providing you with a seamless shopping experience. We understand that sometimes things don’t go as planned, so we offer a 7-day refund policy for eligible purchases made through our website.

This Refund Policy applies to all products sold on Easykroi.com through third-party vendors. Each vendor may have its own specific refund policy, but the general guidelines outlined below apply to all transactions on the platform.

By making a purchase on Easykroi.com, you agree to the terms of this 7-Day Refund Policy.

1. Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

• Request Within 7 Days: Refund requests must be made within 7 days from the date of delivery or receipt of the product.
• Product Condition: The product must be unused, unopened, and in its original condition with all packaging, tags, and accessories intact. If the product is damaged, defective, or incorrect, the customer is eligible for a full refund (subject to the vendor’s approval).
• Proof of Purchase: You must provide proof of purchase, such as your order number, receipt, or tracking information.

2. How to Request a Refund

To request a refund, follow these steps:

1. Contact the Vendor: Reach out to the vendor directly via the Easykroi.com platform or the contact details provided in the product listing. You should describe the issue and request a refund. Vendors must respond within 3 business days.
2. Escalate to Easykroi.com: If the vendor does not respond or resolve the issue within the stated timeframe, you may escalate the refund request to Easykroi.com’s customer support. We will mediate the situation and work with the vendor to process your refund.
3. Return the Product (if applicable): If required, return the product in its original condition. You will be provided with a return address and return instructions from the vendor or Easykroi.com.

3. Refund Approval Criteria

Refunds are granted under the following circumstances:

• Damaged or Defective Products: If the product is damaged or defective upon arrival, you are eligible for a full refund, replacement, or exchange.
• Incorrect Product Received: If the item you received is different from what was ordered (wrong size, color, model, etc.), you are eligible for a full refund or exchange.
• Non-Delivery: If your order does not arrive within the estimated delivery window and is not tracked as delivered, you may be eligible for a refund.

Refunds will be issued in the form of your original payment method or store credit, depending on the vendor’s policy.

4. Non-Refundable Items

The following items are not eligible for a refund under the 7-day policy:

• Perishable goods (e.g., food items, flowers, etc.).
• Personalized or customized products (e.g., engraved, monogrammed items).
• Digital products (e.g., downloadable software, ebooks, etc.).
• Gift cards.
• Products marked as final sale or otherwise non-returnable by the vendor.

5. Return Shipping Costs

• Return Shipping Fees: If the product is being returned due to your own change of mind (e.g., wrong size or no longer wanted), you will be responsible for the return shipping costs.
• Vendor’s Responsibility: If the product is being returned due to a defect, damage, or incorrect item received, the vendor will bear the cost of return shipping.

6. Refund Processing Time

Once a refund request is approved, we will process the refund as quickly as possible. Please note that the following timeline may apply:

• Refunds will be issued within 7 business days of the return confirmation (if applicable) or after the refund request is approved.
• Depending on your payment method, the time it takes for the refund to appear in your account may vary. Please allow up to 10 business days for the refunded amount to be credited back to your payment method.

7. Cancellations

• Before Shipment: If you wish to cancel your order before the product has shipped, you can contact the vendor directly to request a cancellation. If the cancellation is confirmed, you will receive a full refund.
• After Shipment: Once the product has been shipped, it may not be eligible for cancellation. In such cases, please refer to the vendor’s return and refund policy.

8. Dispute Resolution

If you cannot resolve your refund request directly with the vendor, you may escalate the issue to Easykroi.com customer support. We will attempt to mediate the issue and ensure that a fair solution is reached. Please note that Easykroi.com’s decision in resolving refund disputes is final.

9. Modifications to the Refund Policy

Easykroi.com reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed of any updates.

10. Contact Information

If you have any questions or concerns about this Refund Policy, or if you need assistance with a refund request, please contact us at:

Easykroi.com
Email: [info@easykroi.com]
Phone: [+8801637783382]
Address: [Dhaka, Bangladesh]

Important Notes for Vendors